Data we process
- Account data：display name, email address or phone number, language, storage region, and cameras linked to the account.
- Camera and connection data：camera ID, Bluetooth identifiers, Wi-Fi name, firmware, battery, temperature, storage, and network diagnostics.
- Match content：recordings, livestreams, thumbnails, match details, clips, events, and processed outputs.
- Technical data：app version, device and network type, crash information, and diagnostic logs. Wi-Fi passwords are not sent to analytics; a password used for provisioning is sent only to the camera you select.
How we use data
We use data to authenticate your account and camera access, establish Bluetooth and Wi-Fi connections, record and livestream, upload and process recordings, synchronize your Library, troubleshoot problems, secure accounts, and improve the service. We do not use match video for advertising profiles without separate consent.
Device permissions
Bluetooth finds and controls nearby cameras. Local Network and Wi-Fi support preview, instant playback, provisioning, and transfer. Notifications are used only for alerts you enable. You can revoke permissions in iOS Settings, although related features may stop working.
Storage, sharing, and international transfers
Before upload, recordings remain on the camera. Uploaded content is stored in the region selected for your account. We provide data only to service providers needed for hosting, transfer, processing, support, or security and require contractual safeguards. We may disclose necessary data where required by law or to protect users.
Retention and deletion
Cloud storage capacity is unlimited. Cloud recordings are retained for 30 days by default and can be downloaded during that period. Account data is retained while the account is active and as needed to provide the service. You can delete recordings in Ballr Hub and start deletion of your account and associated personal cloud data directly from Settings → More settings → Delete account in the app. Limited security, billing, or legal records are deleted or anonymized after their required period.
Children and match participants
The camera operator must obtain permissions required by the venue, teams, participants, and guardians of minors and provide appropriate notice before livestreaming or public sharing.
Security and policy changes
We use access controls, transport protection, and audit measures, but no internet transmission is completely secure. Material policy changes will be announced in the app or Ballr Hub.
Contact
For data export, correction, or other privacy questions, email support@ballr.cc. Account deletion can be started directly in the app.