HUB GUIDE

Recording library and processing states

Understand the sequence from camera upload and cloud storage to media processing and playback.

01

How a recording reaches Hub

Hub does not accept local files from a computer. A Ballr camera uploads directly to cloud storage in its assigned region, then media processing begins.

  1. 1

    Camera finishes recording

  2. 2

    Camera uploads to the cloud

  3. 3

    Cloud indexing and transcoding

  4. 4

    Tracking video and available analytics are generated

  5. 5

    Recording becomes playable

02

Use the library

  • Filter by sport, processing state or keyword.
  • If a processing recording cannot play fully, wait for the state to update.
  • Do not upload again from a computer after a cloud failure; check the camera upload record and processing task first.
  • A camera going offline does not delete recordings already uploaded to the cloud.
Complete

If your screen differs from this guide, check the camera model, App or firmware version, account role and organization service status.

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