✓A supported 4G camera
✓Prepare and install your own activated physical Nano-SIM card with mobile data enabled.
✓Awareness of carrier data charges
Connect camera Wi-Fi
- 1
Connect the App to the camera, then open the connection/network page and Camera Wi-Fi. Select the router network or choose Other network and enter the exact SSID and password.
- 2
If a saved Wi-Fi card says disconnected, tap it to reopen its configuration and check the password. A connected card is not the same as a prompt to reconnect.
- 3
Wait for the camera to connect, then run its internet test. Venue networks requiring a browser login may not provide usable camera internet; use a supported network you are authorized to access.
View full size ↗Captured from the current product components with sanitized demonstration data. No customer account, password or stream key is shown.
Use 4G on a 4G model
- 1
Use an activated Nano-SIM with data service compatible with the camera and local operator. The standard Wi-Fi model does not gain built-in cellular service by changing an App setting.
- 2
Open 4G settings. For an overseas SIM, configure APN details supplied by the operator; in mainland China, common operators usually do not require manual APN changes. Never guess APN credentials. Before testing internet access, make sure the Enable 4G switch is on.
- 3
Save and run the camera's 4G internet check. Registered, service running or a signal indicator alone does not prove that data can reach the internet. The test must reach the internet through the camera’s own cellular interface (wwan0); internet on the phone or a signal indicator alone cannot replace this result.
View full size ↗Captured from the current product components with sanitized demonstration data. No customer account, password or stream key is shown.
View full size ↗Captured from the current product components with sanitized demonstration data. No customer account, password or stream key is shown.
Interpret the result correctly
- The phone's internet and the camera's internet are different. An upload requires the camera's selected route to pass its check.
- A timeout or temporarily unavailable check is not proof of no signal or no data. Wait for the on-screen retry or retry manually after checking the network; do not repeatedly create uploads.
- If Wi-Fi and 4G are both configured, verify the route actually being used. Keep network passwords, APN passwords and device credentials out of support screenshots.
If your screen differs from this guide, check the camera model, App or firmware version, account role and organization service status.