✓Camera powered on and nearby
✓Phone Bluetooth enabled
✓Camera bound to this account
✓iOS Local Network access is enabled for Ballr
Prepare permissions and choose the camera
- 1
Turn on the camera and keep the phone nearby. Enable Bluetooth and Wi-Fi, sign in to the correct Ballr account and choose the intended bound camera.
- 2
Let the scan run until all bound cameras have appeared or about 30 seconds have passed. After selecting the camera, wait in order for Bluetooth connection, camera information and camera services to become ready; do not keep tapping during these stages.
- 3
On iPhone or iPad, open Settings → Privacy & Security → Local Network and enable Ballr. Fully close and reopen the App after changing this permission.
- 4
Follow the App or system prompt to join the camera network, then return to the App. Do not choose another nearby camera just because its network name looks similar.
Know when the connection is ready
- Bluetooth discovery only finds the camera. Live preview and current battery/storage information confirm that the App can actually communicate with it.
- The phone may report no internet on the camera hotspot. That alone does not mean local camera control failed; uploading and live streaming require a separate camera internet check.
- If the App cannot read camera ownership, this is not proof that the camera is unbound. Restore the phone's internet, select the same camera again and contact support if it persists.
View full size ↗Captured from the current product components with sanitized demonstration data. No customer account, password or stream key is shown.
If connection or firmware transfer fails
- 1
Check Local Network permission first when Bluetooth works but camera status, preview or firmware transfer does not.
- 2
Check the phone's actual Wi-Fi connection, return to the camera list and select the intended device again. Avoid repeated binding, resets or power cycles during an active task. After a disconnection, selecting the same camera again in the camera list explicitly starts reconnection; do not choose another nearby device.
- 3
Use Clear cache only when the App permits it and no recording, live stream, upload or firmware installation is active. If still blocked, send the App version, phone model, failing step and a sanitized screenshot to Ballr Support.
If your screen differs from this guide, check the camera model, App or firmware version, account role and organization service status.