01
Delete and restore
- Ballr cloud service is free, with no cloud-traffic or storage-space limits. Keep recordings indefinitely at no storage charge by renewing them when prompted in Ballr Hub. New recordings have a 30-day retention period; during the final 7 days, a club or team administrator can click to extend it by another 30 days, repeatedly and free of charge. Renew before expiry; this is not automatic permanent retention without action.
- To renew, sign in to Ballr Hub, open the recording’s actions and select Extend. Confirm, then check the new expiry date. The control may be unavailable before the final 7 days. Coaches and members should ask their club or team administrator. Download a backup of important recordings.
- A manually deleted recording enters Trash and is normally recoverable for 30 days.
- Trash content continues to use cloud space until permanently deleted.
- Restoring a recording keeps its events, notes and match information.
02
Permanently delete
- 1
Confirm the recording is no longer needed and has no sharing, delivery or compliance-retention requirement.
- 2
Select it in Trash.
- 3
Check the title and device ID, then permanently delete it.
- 4
Permanent deletion cannot be undone.
Complete
If your screen differs from this guide, check the camera model, App or firmware version, account role and organization service status.
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