01
Include
- Identity and time: your role, date and exact time to the minute.
- Environment: phone or computer model, OS and App or browser version.
- Context: camera device ID, venue or team, order number or recording title.
- Sequence: what you tapped, how long you waited and what the page showed.
- Evidence: the full error plus screenshots or screen recordings with sensitive details hidden.
02
Do not send
- Account password
- Payment password
- APN password
- Device token
- API key
- Certificate or private key
- Screenshots containing a full stream key
Complete
If your screen differs from this guide, check the camera model, App or firmware version, account role and organization service status.
Did this guide solve the issue?Send feedback