Recovery order
- 1
Confirm recording ended and the file appears in the on-camera library.
- 2
Confirm the camera can access the internet, not only the phone.
- 3
Open upload progress and identify Waiting for network, Paused or a specific failure.
- 4
Continue after network recovers; retry a failed task once.
- 5
If time synchronization failed, confirm the phone sets time automatically and retry.
- 6
Cloud processing after upload is normal; do not submit again.
View full size ↗Read percentage, transferred size, remaining time and the task button before deciding whether the upload is active, paused, waiting for network or failed. The screenshot contains sanitized demo data.
If your screen differs from this guide, check the camera model, App or firmware version, account role and organization service status.