Quick answer
This is normal when the camera prioritizes working Wi-Fi. 4G registration only means a fallback link is ready; uploads and live streams use the route shown as the current internet method.
View full size ↗Captured from the current product components with sanitized demonstration data. No customer account, password or stream key is shown.
Why it happens
Carrier registration, a running dial-up process and a real internet uplink are three separate stages. The first two can succeed without usable data.
Troubleshoot
- 1
Refresh mobile-network information and confirm SIM, carrier and signal are detected.
- 2
Check the current uplink. When Wi-Fi works, the system may still prefer Wi-Fi.
- 3
Run the 4G connectivity test and confirm tested via or active uplink is wwan0.
- 4
If it fails, disable 4G, wait for it to stop, then enable it again.
- 5
Change APN only when the carrier explicitly requires it, then disable and re-enable 4G after saving.
If your screen differs from this guide, check the camera model, App or firmware version, account role and organization service status.