Quick answer
The camera uploads directly through its own Wi-Fi or 4G; the video file is not sent through phone data. Ballr App mainly starts the task and displays progress.
View full size ↗Captured from the current product components with sanitized demonstration data. No customer account, password or stream key is shown.
Recovery order
- 1
Confirm recording ended and the file appears in the on-camera library.
- 2
Confirm the camera can access the internet, not only the phone.
- 3
Open upload progress and identify Waiting for network, Paused or a specific failure.
- 4
Continue after network recovers; retry a failed task once.
- 5
If time synchronization failed, confirm the phone sets time automatically and retry.
- 6
Cloud processing after upload is normal; do not submit again.
If your screen differs from this guide, check the camera model, App or firmware version, account role and organization service status.