Quick answer
First match title and recording time across On camera, Uploaded and Ballr Hub, then retry the original failed task once. Do not resubmit the same file when an uploading, processing or playable record already exists.
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Recovery order
- 1
Confirm recording ended and the file appears in the on-camera library.
- 2
Confirm the camera can access the internet, not only the phone.
- 3
Open upload progress and identify Waiting for network, Paused or a specific failure.
- 4
Continue after network recovers; retry a failed task once.
- 5
If time synchronization failed, confirm the phone sets time automatically and retry.
- 6
Cloud processing after upload is normal; do not submit again.
If your screen differs from this guide, check the camera model, App or firmware version, account role and organization service status.