TROUBLESHOOTING GUIDE

The phone joined the camera hotspot but the App cannot connect

Handle iOS network confirmation, VPN, network switching and camera-service wait time.

01

Steps

  1. 1

    Confirm the phone's current Wi-Fi name is the target camera hotspot.

  2. 2

    Return to the App and wait for Verifying camera to finish.

  3. 3

    If iOS asks to join the network, explicitly confirm.

  4. 4

    Temporarily disable VPN, proxy or security apps that block local networks.

  5. 5

    Tap Reconnect. If it still does not respond, restart the camera and scan again.

  6. 6

    If the camera can be found or selected but its status, controls or firmware transfer do not work, check Local Network access for Ballr.

Complete

If your screen differs from this guide, check the camera model, App or firmware version, account role and organization service status.

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