01
Quick answer
The phone network and camera internet are separate connections. Configure working Wi-Fi or 4G on the camera and rely on the camera connectivity test in Ballr App.
View full size ↗Captured from the current product components with sanitized demonstration data. No customer account, password or stream key is shown.
02
Use the message to diagnose
- Wrong password / authentication failed: re-enter the Wi-Fi password with correct capitalization.
- Network not found: confirm the name and signal, then scan again.
- DHCP failed: the router did not assign an address; restart the network or choose another Wi-Fi.
- Configuration write failed: the name or password was not fully written to the camera; reconnect and retry.
- Captive portal required: this is unsupported; use a network that accepts a password directly.
03
Verify
- 1
Wait for camera services to recover after setup.
- 2
Confirm the page shows the camera connected to Wi-Fi.
- 3
Then confirm Camera can access the internet; do not rely on the Wi-Fi icon alone.
Complete
If your screen differs from this guide, check the camera model, App or firmware version, account role and organization service status.
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