Why can the phone go online while the camera cannot upload or stream?

The phone network and camera internet are separate connections. Configure working Wi-Fi or 4G on the camera and rely on the camera connectivity test in Ballr App.

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• Wrong password / authentication failed: re-enter the Wi-Fi password with correct capitalization.
• Network not found: confirm the name and signal, then scan again.
• DHCP failed: the router did not assign an address; restart the network or choose another Wi-Fi.
• Configuration write failed: the name or password was not fully written to the camera; reconnect and retry.
• Captive portal required: this is unsupported; use a network that accepts a password directly.

1. 1

   Wait for camera services to recover after setup.

2. 2

   Confirm the page shows the camera connected to Wi-Fi.

3. 3

   Then confirm Camera can access the internet; do not rely on the Wi-Fi icon alone.