01
Common causes
- A different email address or phone number is signed in.
- The camera is not bound to the current account, team or venue.
- The role can see only its own team or assigned venue.
- The recording belongs to another team, or a public link expired or was revoked.
- Analytics, live or plan services are not enabled.
02
What to do
- 1
Confirm the current account and workspace.
- 2
Send the missing item's name, device ID or recording title to the organization administrator.
- 3
Ask the administrator to check membership, camera binding and specific capability permissions.
- 4
After a permission change, sign out, sign in again and refresh.
Complete
If your screen differs from this guide, check the camera model, App or firmware version, account role and organization service status.
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