Why is live advertising missing or its switch disabled?

Check the official live mode, team, enabled Hub package and App visibility switches in that order. Uploading, saving or enabling a package in Hub alone does not confirm that viewers can see it.

• No active overlay package in Hub2: check the team, Save and Enable.
• Disabled switch: check that the package contains an image for that slot, no update is pending, and you have session-control permission.
• Upload fails: check image type, the 2 MB limit and the 1:1 or 8:1 ratio, then export and upload again.
• Enabled but invisible: check the official viewer link and session, refresh the App state, toggle visibility and refresh the viewer. Custom RTMP requires the third-party platform’s own advertising tools.
• Still not working: contact Ballr Support with the team, live time, App version, package status and viewer screenshots. Hide contact details, stream keys and other sensitive information.

1. 1

   After starting official Ballr Live, open Manage live on the camera control screen.

2. 2

   Scroll to Live overlays and check the package name.

3. 3

   Turn on Upper-right overlay and Lower banner as needed. Each switch is independent; a slot without an uploaded image is unavailable.

4. 4

   Wait for synchronization and check the preview. You can hide either position during the match without stopping the stream.

View full size ↗

1. 1

   Open this session’s official viewer link on another connected device. Check both positions and ensure the artwork does not obscure the score or important play.

2. 2

   Check normal and fullscreen viewing. These are overlays in the official viewer and App preview; this does not mean they are burned into original recordings or automatically added to third-party RTMP video.